Expert Application and Technical Support
Minimize business disruptions as your digital strategy evolves
Alithya's Digital Workplace Support services are designed to help your organization keep up with the demands of ongoing digital projects. As organizations upgrade, migrate, and integrate new technologies, it's easy to focus solely on the implementation, but it's equally as crucial to ensure employees are supported during and after the transition, as they adapt to new technologies.
Technical and application support are key to ensuring these new systems work effectively for your workforce.
Application support
Maximize workplace adoption for new technology and minimize downtime during migrations, new product deployments, and onboarding.
Migration & Go-Live support
Empower your workplace to leverage the latest features and enhancements throughout the life cycle of cloud-based software applications.
SaaS product support
Personalize the end user experience with support that is tailored to specific job roles within the workplace or externally to end-customers.
Persona-based support
32+
years delivering excellent service
9.5 CSAT
Excellent customer satisfaction ratings
*2023
3.1+ Million
End-user requests handled
Achieve excellence with a trusted partner
Connecting your workforce to technology
39 Seconds
Average speed of answer
*2023
Technologies we work with
Custom Proprietary Software
Human Resource Management Software (HRMS)
Customer Relationship Management (CRM)
Collaboration Tools
We provide comprehensive end-user support and coaching for any standard and proprietary software unique to your organization.
As the company grew and adapted to a hybrid model, we recognized we had to transform how we supported our employees. Partnering with Alithya provides us with the scalability we needed as a company.
Rob Petrone,
VP, Information Technology
Experience dedicated white glove service
Alithya is your trusted partner throughout the entire adoption lifecycle— from planning and implementation, to deployment, adoption, and continuous learning. We work closely with you to develop customized support services that address your specific challenges. Consult with our experts to design the ideal solution aligned with your business goals that fits your unique needs.
Get dedicated support
With Alithya, you can experience the following business benefits
Here's what you'll gain:
Cost savings
Reduce upfront costs by having more predictable monthly, quarterly, or annual IT budgets. Access top-tier application and technical support equipped with the latest knowledge without the added expense of training and upskilling employees as technology evolves.
Minimize business disruptions & seamless scalability
Allow our 100% North American-based team of technical specialists to support or augment your helpdesk, so your employees can focus on what matters most. Our specialists are available 24 x 7 x 365 around the clock to quickly meet your business demands during peak times, weekends, or after hours.
Specialized knowledge
Gain access to the industry's leading technical experts. We bring specialized technical and application expertise that may not be readily available in-house, enabling your employees to focus on core business.
We take an omnichannel approach, reaching out to your employees across various channels wherever they need technical and application support within their workflow.
An integrated, seamless experience
Live chat
Microsoft Teams
Phone
Service portal
Our strategic partnerships include:
Supported applications
Technical support
Enhance your support with Alithya’s service desk augmentation, serving as the first point of contact to boost service quality and elevate user experience.
Level 1 and 2 support
Alleviate your internal support teams by entrusting Alithya with high-volume tickets like login assistance, network and remote connectivity issues, multi-factored authentication, mobile integration, etc.
Infrastructure and device support
Optimize your support strategy by engaging Alithya’s expertise for critical ticket resolution and triaging during pivotal, high-traffic times, nights, and weekends.
Triage and off-hours support
Here's what you'll gain:
Seamless digital onboarding to new technology
Experience seamless transitions with our expert IT support services designed to bolster your IT department and efficiently manage the surge of IT tickets during critical application roll-outs. We ensure your workforce remains productive and engaged by providing prompt responses and hands-on guidance. We facilitate the smooth integration of new systems and drive higher adoption rates of new technologies, all while preventing your IT teams from becoming overwhelmed.
Accelerate end user technology adoption
Slow user adoption risks the return on investment for digital projects, and poor digital workplace experiences can lead to higher employee turnover. Our technical specialists engage users early, providing clear communication, and offering tailored training that fits into daily workflows. This ensures users understand the benefits, reducing resistance and boosting productivity, so you can maximize your technology investment and achieve faster results.
With Alithya, you can experience the following business benefits
Application support
Maximize workplace adoption for new technology and minimize downtime during migrations, new product deployments, and onboarding.
Migration & Go-Live support
Empower your workplace to leverage the latest features and enhancements throughout the life cycle of cloud-based software applications.
SaaS product support
Personalize the end user experience with support that is tailored to specific job roles within the workplace or externally to end-customers.
Persona-based support
Experience dedicated white glove service
Alithya is your trusted partner throughout the entire adoption lifecycle— from planning and implementation, to deployment, adoption, and continuous learning. We work closely with you to develop customized support services that address your specific challenges. Consult with our experts to design the ideal solution aligned with your business goals that fits your unique needs.
Technical support
Enhance your support with Alithya’s service desk augmentation, serving as the first point of contact to boost service quality and elevate user experience.
Level 1 and 2 support
Alleviate your internal support teams by entrusting Alithya with high-volume tickets like login assistance, network and remote connectivity issues, multi-factored authentication, mobile integration, etc.
Infrastructure and device support
Optimize your support strategy by engaging Alithya’s expertise for critical ticket resolution and triaging during pivotal, high-traffic times, nights, and weekends.
Triage and off-hours support
