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ALITHYA · HEALTHCARE PAYER REPORT
We asked 125 U.S. healthcare payer executives questions about automation maturity, legacy modernization, and operational strategy. What they said reveals a sector under structural pressure—and the shifts already underway.
Strategic opportunities for payer operational excellence
Healthcare insurance executives
Managed care leaders
Clinical operations and utilization management leadership
Who should read this report?
Inside the report
The gap between evaluating and actually implementing robotic process automation (RPA) & intelligent document processing
Where payers are placing their biggest technology bets—and whether they're delivering results
How far the industry has really progressed on cloud modernization
How Alithya helps healthcare payers
Alithya works with healthcare payers to turn operational challenges into competitive advantage. We combine AI-powered automation with deep healthcare expertise to modernize core data environments, eliminate manual bottlenecks, and build the intelligent infrastructure payers need to reduce costs, stay compliant, and compete in an increasingly complex market.
Agentic AI for payers
We design and deploy logic-based digital workforces that go beyond isolated taskbots — automating complex, multi-step workflows across enrollment, prior authorization, and claims.
Medical loss ratio protection
By reducing administrative overhead through intelligent automation, we free up human capital for high-value clinical work — directly protecting the metrics that matter most to payer leadership.
